Product Overview
Course Description:
Many people see conflict as a negative experience. In fact, conflict is a necessary part of personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth.
In this 2-hour interactive webinar we will explore:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The most common conflict resolution styles and when to use them.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance.
Disclaimer:
The content of this presentation is for informational purposes only and should not be construed as legal advice.
Prerequisites:
There are no prerequisites for this course. While this course is part of a series, participants are not required to attend all course in the series or attend in any sequence. Each course in the series can be attended independently.
Who Should Attend?
This course is an introductory course designed to be beneficial for everyone attend. Those that are new to a Human Resources (HR) role or anyone that performs HR tasks within a company, as well as supervisors, managers, or safety professionals may find this session of value.
Technical Requirements:
- Computer or laptop
- This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content (slides or videos), and interacting via typing with questions or responses. For this reason, cellphones may not be adequate.
- Windows 10 or Mac iOS
- Webcam (Mandatory) – in order to engage and collaborate, participants will be expected to have their webcams on for the duration of the class
- Microphone (Mandatory)
- Internet connection - For best results, you will want to ensure you have an internet connection with an upload/download speed of 3-5 Mbps. You can test your internet speed here. Minimum recommended speed is 1.5 Mbps, but anything below 3 Mbps may result in loss of quality or buffering. Ideally hardwired connection versus wireless for stability - connect your computer directly to your router using an ethernet cable, rather than using your home wi-fi.
- A quiet space with minimal distractions - microphone will be engaged for interactive sessions. Please plan to be fully engaged in the class and clear your work schedule just as you would for the in-class program.
Refunds or Transfers:
- Five (5) or more business days before the course start date: Full refund of registration fees or can be transfers to a different course date.
- Less than five (5) business days before the course start date and course no-shows: No refunds or transfers to future course dates.
- For a complete document on the NRCA Education Policies, click here.
Other Policies
- Substitution of another member of your company/team is permitted up to the course start date for no additional fee.
- Unless otherwise stated, every person able to see, hear, and observe the virtual course sessions must be a paid participant. Non-compliance of this requirement will result in removal from the course. Refunds will not be issued to students who are removed from the course for non-compliance of this requirement.
- If the NRCA has to postpone or cancel courses due to insufficient enrolment, NRCA will refund the registration fee or, if possible, the attendee may choose to move to an identical session in the future.
About The Instructor:
Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive-level human resources and holds a Master's Certificate from Stanford in Diversity & Inclusion as well as a Masters Certificate in Strategic Human Resources & Organizational Change.
