Product Overview
Emotional intelligence, understanding how our emotions impact our behaviour, is perhaps the most important and foundational skill-set any leader should possess. In fact, Harvard Business School research determined that Emotional Intelligence (EQ) counts for twice as much as IQ and technical skills.
Thoughts Drive Emotions, Emotions Drive Behaviors
Emotions drive our actions. They are our mind and body’s way of communicating to push us to respond to something that has happened, is happening, or could happen. Simply put, they are impulses to action - they move us. When they run high, they change the way our brain functions, affecting our cognitive abilities, decision-making powers, and even interpersonal skills
Unlike IQ, EQ Can Be Developed Throughout Life
Leaders who understand how to manage their emotions (and the emotions of others) distinguish themselves from the average. They know how to maintain an even keel in the face of any storm, build relationships, motivate their team, disarm conflict, self-regulate and achieve goals. They are better equipped to meet today’s workplace challenges and are set up for ongoing success in both their personal and professional lives.
What will you learn?
By the end of this course you will cover:
- Identify the major evolutionary components of the human brain.
- Identify the specific parts of the brain associated with emotion and reasoning.
- Describe the role that chemistry has on the brain. Explain the mechanics of an emotional hijacking and how to defuse it.
- Construct an increasingly engaging work environment in which all members can thrive.
- Better- manage your stress by applying mindfulness practices and meditation techniques.
- Strengthen the connection in your relationships. Increase resilience to setbacks and challenges
Industry Credits
- This course is a CCA Gold Seal Certified Course. Students will receive 1 Credit towards the program.
Course Format
- Live, Online, Instructor-led training. This is a highly interactive course facilitated by the instructor on a video platform.
- You will be expected to have your webcam on during the whole class and participate in break-out rooms, small-group discussions, and other activities with your instructor and classmates during the course.
- Course access information will be provided to you in advance of the training by your instructor
- Full attendance and participation in all sessions is mandatory for course completion. If a student misses a class session, we are unable to transfer registration or provide a partial refund of the registration fees.
Course Requirements (Technology & Participation)
This course requires full face-to-face interaction and participation from both the instructor and students. In order to attend, you’ll must make sure you have the following:
- Computer or laptop with webcam (webcams are mandatory): This course will involve 100% on-screen interaction with your instructor and classmates, reading/viewing on-screen content like slides or videos, and interacting via typing with questions or responses. For this reason, you must have a webcam and use a full computer/laptop, and we do not permit students to attend using a tablet or cell phone.
- A quiet space with minimal distractions: Please plan to be fully engaged in the class, and clear your work schedule just as you would for attendance in an in-class program.
Refunds or Transfers:
- Five (5) or more business days before the course start date: Full refund of registration fees or can be transfers to a different course date.
- Less than five (5) business days before the course start date and course no-shows: No refunds or transfers to future course dates.
- For a complete document on the NRCA Education Policies, click here.
Other Policies
- Substitution of another member of your company/team is permitted up to the course start date for no additional fee.
- Unless otherwise stated, every person able to see, hear, and observe the virtual course sessions must be a paid participant. Non-compliance of this requirement will result in removal from the course. Refunds will not be issued to students who are removed from the course for non-compliance of this requirement.
- If the NRCA has to postpone or cancel courses due to insufficient enrolment, NRCA will refund the registration fee or, if possible, the attendee may choose to move to an identical session in the future.
