Communication, Negotiation, and Conflict Resolution - Online Course

$150.00

Product Overview

The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day.

Upon completing this course, you will be able to:

  • Define a conflict
  • Identify the stages of conflict
  • Describe the importance of communication 
  • Apply assertiveness techniques to get a point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Describe how power can be used/abused in negotiation
  • Identify when to close negotiations


Course format:
This online course consists of 5 lessons of approximately 45 minutes duration each, for a total of about 4 hours of self-paced instruction. The 5 lessons you will work through in this course are as follows:

  • Communicating Effectively
  • Interpersonal Communications
  • Conflict Resolution
  • Negotiation
  • Exam/Final Test

Course content contains interactive elements, case studies, and practical examples. You will also have access to a search function, course glossary, and reference library.

Accessing your online course:

  • Please note that course access is not immediate.
  • If purchased during regular working hours, you can expect course access within 1 to 2 hours.
  • If purchased after working hours, please expect to receive your course access the following business day.
  • If purchased on the weekend, please note that you will not receive course access until the next regular business day.