Product Overview
The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day.
Upon completing this course, you will be able to:
- Overcome communication barriers
- Communicate clearly using a variety of methods
- Apply communication skills to lead a meeting
- Define a conflict
- Identify the stages of conflict
- Apply assertiveness techniques to help people understand your point
- Work with difficult behaviours more effectively
- Describe the criteria for an effective negotiator
- Describe how power can be used or abused in negotiation
- Identify when to close negotiations
Certification Details
- A final mark of 100% is required in order to receive a certificate of completion.
Industry Credits
- This course has been accredited by the Canadian Construction Association (CCA) to two (2) credits towards Gold Seal Certification upon successful completion of this course. A final mark of 100% is required in order to receive a certificate of completion.
Course Length
This course takes approx. 5 hours of self-paced instruction to complete.
Available Formats
This course is available online in English and French.
Accessing Your Course
- Please note that course access is not immediate.
- If purchased during regular working hours, you can expect course access within 1 to 2 hours.
- If purchased after working hours, please expect to receive your course access the following business day.
- If purchased on the weekend, please note that you will not receive course access until the next regular business day.
Refunds or Transfers
- Once activated or a pin has been issued: No refunds or cancellations are permitted once an order has been placed for an E-learning course.
- If not issued: Refunds or cancellations are permitted.
- If the pin has not been assigned to an account, it can be transfers between users.
- For a complete document on the NRCA Education Policies, click here.
Education Provider Information
This course is delivered through BuildForce Canada’s E-Learning Centre. BuildForce Canada provides Canada’s construction and maintenance industry with the information and resources it needs to meet and manage its workforce requirements. Focusing on three key areas — labour market information, recruitment and retention, and e-learning and skills development - their programs and initiatives have helped the industry build the capacity and capability required to meet current and future workforce demand since 2001. Learn more about BuildForce Canada online at www.buildforce.ca
