Communication, Negotiation, and Conflict Resolution - Online Course


Product Overview

The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day.

Upon completing this course, you will be able to:

  • Define a conflict
  • Identify the stages of conflict
  • Describe the importance of communication 
  • Apply assertiveness techniques to get a point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Describe how power can be used/abused in negotiation
  • Identify when to close negotiations

Course format:
This online course consists of 5 lessons of approximately 45 minutes duration each, for a total of about 4 hours of self-paced instruction. The 5 lessons you will work through in this course are as follows:

  • Communicating Effectively
  • Interpersonal Communications
  • Conflict Resolution
  • Negotiation
  • Exam/Final Test

Course content contains interactive elements, case studies, and practical examples. You will also have access to a search function, course glossary, and reference library.

Accessing your online course:

  • Please note that course access is not immediate.
  • If purchased during regular working hours, you can expect course access within 1 to 2 hours.
  • If purchased after working hours, please expect to receive your course access the following business day.
  • If purchased on the weekend, please note that you will not receive course access until the next regular business day.